Expand customer satisfaction to the upper and lower industrial chain
On March 13, 2006, the survey results of customer satisfaction of China's auto brands were announced in Beijing. Nanjing Iveco won the "2006 Most Satisfied Passenger Car Award in China". Following the first recipient of the 2005 China Customer Satisfaction Business Bus Award, Nanjing Iveco became the only commercial vehicle company that relied on the bus brand award.
Since 2007, Nanjing Iveco has successively attracted high attention from the industry and the market through activities such as “Ice-breaking Action†and the establishment of an international first-class commercial vehicle base launching conference. Sales in January and February increased by as much as 40% year-on-year. And this time the most satisfied passenger car award for Chinese customers, marking the new Nanjing Iveco after the integration leap forward, once again achieved a win-win in the industry recognition and customer satisfaction, can usher in a "good start."
After accepting the award, Mr. Peter Raymond, President of Marketing at Nanjing Iveco, stated that always adhering to high-quality products and services to continuously improve user satisfaction is the basis of the Iveco Award. After integrating the Leap Forward truck industry chain in 2007, Nanjing Iveco will stand on a higher platform to carry out quality construction and customer satisfaction construction projects. At the same time, the concept of improving user satisfaction will be passed on to a wide range of suppliers and distributors. And service provider partners. "I always insist on "quality first" is not only Iveco's own business, but also the common goal of many partners from top to bottom. Through the rigorous assessment of the industry chain and the survival of the fittest, we strive to provide products, production, sales and service. In order to create the most perfect transportation solution for users, Nanjing Iveco is confident that it will win the next year's commercial vehicle customer satisfaction award!†said Mr. Peter Raymond.
Industry analysts believe that, along with the constant acceleration of the development of China's auto industry, the competition of commercial vehicle companies is gradually spreading to the entire upstream and downstream industrial chain. As one of the largest domestic commercial vehicle companies, the integrated Nanjing Iveco already has thousands of suppliers, distributors and service providers across the country. Nanjing Iveco will pass the construction project of customer satisfaction to partners, which may drive the change in the concept of the entire commercial vehicle industry chain, and provide a new direction and goal for the improvement of industry quality.
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