Auto Complaint List released FAW Toyota among the top ten complaints

In this issue (November 4 to November 10), the ranking of auto complaints shows that the top 10 auto makers in the complaint volume have changed compared with the previous period. FAW Toyota and Dongfeng Citroen have replaced BYD Auto with 196 complaints. Ten. However, BYD has 195 complaints and may return to the top ten at any time.

In the current top ten compact cars complaints list, although there was no change in the list of models, but their respective rankings have undergone major changes, in addition to the increase in Fox is still evident, the increase in complaints Corolla / Corolla combination also reached 19 Zong.

Dongfeng Citroen reproduces the top ten

The volume of complaints among the top ten companies on the list has changed slightly compared with the previous period. FAW Toyota and Dongfeng Citroën have replaced BYD with a total of 196 complaints, ranking 10th. BYD has 195 complaints and is also likely to return to the top ten at any time. . Judging from the current situation, the final competition is rather fierce. Any complaint about the handling of complaints by any one company can lead to a chain reaction of the owner and thus enter the top ten.

The data shows that the complaints of Dongfeng Citroen involved Elysee, Sega, Triumph, C5, etc., for almost all of its models. The contents of complaints are all-inclusive, and there are complaints regarding quality, service, accessories, and charges. Among them, Hainan Lin’s triumph gearbox malfunction was more serious. According to Ms. Lin’s complaint in the Auto Complaint Network, she suddenly lost the gearbox and was unable to shift the gear when she was driving at a high speed a few days ago. It was a common fault, but the 4S shop refused the warranty on the basis of the vehicle's over-protection, and was then dealt with free of charge with the help of the Auto Complaint Network.

After the number of self-owned brands and joint venture brands on the list had been evenly divided among the world, the joint venture brand finally won 6 out of 6 China-Arab competitions.

Toyota steering machine failure highlights

There was no change in the list of complaints on compact car complaints for the compact car model in the previous period, but the increase in the combination of Fox and Corolla/Corala was significant, reaching 37 cases and 19 cases respectively. Fox's complaints were still concentrated on the aftermath of the recall escalation. Of the 19 new complaints for the Corolla/Corolla Group, Corolla accounted for 16 cases, but the issue of complaints is rather fragmented. There are core engines, transmissions, and airbags. Complaints about parts, complaints of body parts such as bumpers, CDs, and complaints about service attitudes and service charges also appeared. Since entering the top ten complaints list in the previous period, the Corolla/Coral combination has risen steadily, which is not related to the poor communication of complaint handling.

Mr. Li’s Corolla issue in Jiangxi Province was typical. In less than two years, five universal joints were replaced. Even more surprising to Mr. Li, the replacement of the universal joint is quite common on the Corolla. Especially in 2008, most of them bought 2, 3 roots, and he replaced 5 roots like him. There are also many estimates. At major auto forums, there are many job postings on how to change the Corolla universal joint. On Taobao, there are also many stores for Corolla's Cardan joints, and the sales of their universal joints are evident. In addition, it can be confirmed that the owner of the vehicle applied to the 4S shop for the repair of the joint. However, he often encounters the situation that the stock is not available.

As more and more vehicle owners have suffered gimbal failures, Corolla's steering engine design flaws are growing louder and louder. The investigation found that the failure of the steering engine was not unique to Corolla and it also existed on the FAW Toyota models such as Corolla and Reiz. The Auto Complaint Network had commented on the quality of the steering engine that appeared in many Reiz owners in September. As more and more Corolla exit the warranty period, it will inevitably lead to more disputes about the universal joint.

Not only the complaints listed above, but also other complaints, although FAW Toyota can handle it, but the results of its handling are not recognized by the owners. As a result, the amount of complaints directly caused soared. On the Auto Complaints Online, FAW Toyota's current resolution rate is 80.77%, which is a medium-to-middle level, and it is only 68.89 points, which ranks 26th in the QT scores that reflect the company's complaint handling. This is incompatible with its market performance.

(The number of complaints is the number of complaints this year, November 4 to November 10)

Ranked companies Number of compact cars

1 Changan Ford 610 Fox 526

2 Shanghai General Motors 439 Dihao 220

3 Geely Automobile 430 V3 Ling Yue 194

4 Shanghai Volkswagen 391 Elantra/Elantra 123

5 FAW-Volkswagen 322 Long Yat 121

6 Dongfeng Nissan 229 Octavia 118

7 Great Wall Motors 224 Junjie 118

8 South East Motor 222 BYD F3 114

9 Chery Automobile 212 Corolla / Corolla 106

10 FAW Toyota 196 Excelle 100

Dongfeng Citroen