Tucson’s increase in engine oil caused an alarming vehicle failure

The Honda “accelerator” incident that broke out since the beginning of the year has affected many other brands, and in particular some direct-injection turbocharged models have successively exploding the problem of increased oil. Beijing Hyundai Tucson 1.6T is one of the more representative examples. As the leading defect vehicle product information collection platform in China, the car quality network has received more than 20 complaints from Beijing Hyundai Tucson Engine Oil Co., Ltd. Due to its obvious fetal characteristics, the related problems have been difficult to solve. The information also shows that Beijing Hyundai may have concealed the defects of the relevant products for at least two years.

Increased oil has caused flameout/startup difficulties in vehicles

On January 29, 2018, Mr. Gao of Tangshan, Hebei Province, as the owner of Hyundai Tucson in Beijing, clearly disclosed to the vehicle quality network the first case of complaints about the increase in engine oil. Mr. Gao said that the Tucson 1.6T model purchased in October 2017 had problems such as cold start-up difficulties and flameout in the morning after only three months of operation, and the exhaust pipe emitted a lot of black smoke. After inspection by the 4S shop, it was found that the problem was caused by an increase in engine oil. It was confirmed that gasoline entered the engine oil. Since then, the car quality network has received more than 20 similar complaints, many owners said that checking whether the increase in oil is entirely inspired by the Honda CR-V and other models. In any case, Beijing Hyundai Tucson 1.6T also fell into the same trouble as many Honda models.

Car quality network information shows that more than 20 cases of current Tucson motor oil received are related to the 2015 1.6T models. Among them, car purchases in 2017 accounted for 62% of the total number of complaints, and mileage was mostly concentrated within 10,000km, showing typical characteristics. At present, complaints about the increase in Hyundai Tucson Engine Oil in Beijing mainly come from the Xinjiang region. According to the owner, only 40 Hyundai Tucson cars in Beijing known in the 2016-2017 area in Karamay, Xinjiang, have increased engine oil and other problems. The phenomenon appears.

In this regard, the owners of vehicles from Xinjiang summarized the following points as the following:

1, check the oil level of the oil dipstick exceeds the upper limit of about 20-30mm, and there is a strong smell of gasoline;

2, the water temperature indicator reaches the red line position;

3. When the vehicle starts, it will send a "chauder" that resembles the abnormal sound of a tractor. Exhaust emits black smoke;

4, fuel consumption is amazing, the instrument shows an average fuel consumption of 70 ~ 99.9L/100km;

5, the vehicle appears to start difficult, jitter, flameout and other phenomena;

6. The power is obviously reduced and the speed is slow;

7. Emulsion appears on the oil cap.

The feedback from the owners shows that the increase in the amount of oil in Beijing Hyundai Tucson can be said to be beyond imagination, and there are hidden dangers such as flameout that seriously affect traffic safety. One owner from Shandong, Mr. Wang, said in a complaint that after the first insurance was carried out, the vehicle had traveled 1,000km. After checking the oil dipstick, the liquid level was found to have risen by about 40mm. After replacing the engine oil for 40km, the oil level rose again. 10mm, so that Mr. Wang has not dared to continue to use.

Take the owner as a "white mouse"? ! Manufacturers only perform upgrade tests on some owners

What makes the owners more dissatisfied is that Beijing Hyundai has a negative attitude toward the increase in Tucson oil. Until now, no corresponding solution has been issued or any official statement has been issued, except that the 4S shop handles it blindly. The complaint case recently received by the car quality network also confirmed this statement. It is reported that the current solution still only stays in the 4S shop where excess oil is drawn to allow the owner to continue driving and the condition is serious, and no unified treatment measures are provided by the manufacturer. Does it mean that manufacturers do not know about this situation? The answer is of course negative.

According to the owner of the vehicle, in February 2018, nearly 40 Tucson owners in Xinjiang received notice. The 4S shop informed employees dispatched by Beijing Hyundai manufacturers to carry out computer upgrade tests on the vehicles, and to replace oil, spark plugs, and other treatments. However, according to the owner of the vehicle, the upgraded vehicles clearly suffer from problems such as declining power, slow acceleration, and high fuel consumption. The problem of increased oil consumption still exists. However, when the owner found the 4s shop and the manufacturer again, the answer was “Now that the test results have not yet come out, the car is open and then do observation,” and other perfunctory words. As of yet, no response from Beijing Hyundai has yet been received. .

Two years ago, the problem of failure has emerged.

Although Beijing Hyundai Tucson owners complained directly about the increase in the number of engine oils compared with the Honda model, the problem seemed even more serious. Moreover, after analyzing the engine-related complaints received by the car quality network, it was found that the increase in Tucson Engine oil is likely to have a long history, and signs have emerged at least two years ago. According to the data, 97 complaints about Beijing Hyundai Tucson Engine were received by the quality network of the dispatched vehicle, involving 135 points of failure, including 88 complaints for the 2015 models. The complaints about the breakdown point are similar to those summarized by the Xinjiang auto owners. It involves issues such as engine shake, flameout, or start-up difficulties.

In January 2016, Mr. Car advocate from Heilongjiang stated in the complaint that the engine suddenly shaken violently after the new car was driven for 1,557km, and it could not be resolved after 4S shop inspection. In response to this complaint, the response from Beijing Hyundai's manufacturers was "After inspection by a special shop, the spark plug of this car was severely ablated." The manufacturer believes that the quality of the gasoline is not good, and it is not considered a quality problem. Similarly, in March 2016, Mr. Li, a vehicle owner from Hebei Province, also complained about the quality of the vehicle. He said that after the new Tucson car was driven for 3,000km, the engine was severely shaken and stalled during driving. After checking the cleaning throttle at the 4S shop, the 4S shop staff informed the vehicle to continue using it. However, whenever the vehicle is started in the morning, it becomes obvious that the engine noise becomes louder and the exhaust pipe has intermittent surge. When the vehicle was driven to 4,500 km, serious engine shake and flameout problems occurred again, but the reason was still not found after checking in the 4S shop.

As of the press release, according to the quality of the network received the first Tucson-related complaints have been the past two years, during this period, Beijing Hyundai manufacturers have been using car quality network manufacturers back-end system to handle complaints from owners. In the face of multiple complaint cases where the phenomenon of failure is similar, manufacturers must be fully aware of it, and there is no reason not to pay attention to it and identify the cause of the failure to investigate product defects. We can basically confirm that if there is no outbreak of the Dongfeng Honda motor oil, the secret of a large number of Hyundai Tucson Engine oil in Beijing causing the failure is likely to be plagued by manufacturers, and a large number of consumers will be blindfolded and passively accept 4S stores. Various tricks. Immediately after 3.15, we would like to ask some of the owners to ask Beijing Hyundai. Isn't this post-sales feedback system worth reflecting on?

According to the Ministry of Industry and Information Technology, Encino, a Beijing-based brand new model to be launched in the first quarter of 2018, reported that the new car will be equipped with a 1.6T turbocharged engine. In fact, models using the same 1.6T engine are not only Beijing Hyundai Tucson but also the nine-generation Sonata and Sonata. Up to now, the car quality network has received 1 case of complaints about the increase in engine oil. If Beijing Hyundai manufacturers still remain silent and do not promptly introduce solutions, I believe that more vehicles will be involved in the future, and this The new models that will be on the market soon may not be spared.