Zero-distance contact with customers in Xi'an Cummins Ganxinning area customer care action into the roof of the world

The “Roof of the World” The Qinghai-Tibet Plateau is the largest plateau in China with the highest altitude in the world. Its area is more than a quarter of China's land area, spanning Qinghai, Tibet, Gansu, Xinjiang and other provinces. Due to the high altitude, the annual average temperature is very low, and the mountains and rivers are densely covered, the terrain is steep and complex, and the production and living conditions are extremely poor.

However, in such an environment, the figure of Shaanxi Automobile Cummins is endless.

Shaanxi Automobile Delong X3000 equipped with Shaanxi Auto Cummins

In the plateau area, customers of Shaanxi Auto Cummins gather in mining areas with an environment of 4,000 meters above sea level. In order to ensure the safety and efficiency of customers' vehicles, Xi'an Cummins Ganqingning service team has repeatedly visited the plateau hinterland and visited customers to provide customers with intimate and customized care.

Xi'an Cummins Ganqingning service team focused on visiting customers in mining areas such as Huatugou asbestos mine and Gaoquan coal mine in Qinghai, as well as muck truck customers in some cities in Gansu. At the customer's work site, the Xi'an Cummins Ganqingning service team learned more about the customer's usage and listened carefully to the customer's opinions and suggestions. On the spot, we have provided simple training and guidance on daily car and engine maintenance and other related knowledge, and eliminate hidden dangers and concerns in the process of customer use.

Ganqingning service team and service providers visited Qinghai Shimian mining area customer

Gan Qingning District Service Manager and Huatong Dushi asbestos customer friendly exchange
Gan Qingning service personnel on-site guidance to customers

Meet customers with zero distance, solve customer's actual problems, upgrade customer experience, and create value for customers. Through the visit, Xi'an Cummins let customers feel the customized care and active service from Xikang, and work together with customers to build a better life with Cummins Power! For a long time, Xi'an Cummins has always regarded “being the most trusted partner of customers” as its creed. To provide customers with quality products and services. Based on the principle of “fast and active, full of joy”, Xi'an Cummins has always responded to customers' needs with high degree of responsibility towards customers, providing high standards and high quality services, enabling customers to have a worry-free experience for customers. Operation escort.

Reading volume: Source: Xi'an Cummins Author: Yue Feng

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