Xichai Aowei 11-liter engine
Quality upgrade to meet user needs
With the continuous development of China's economy, users' income levels have generally improved, consumption power has gradually increased, brand awareness has become stronger, and the requirements for product quality have gradually increased. At the same time, the era of China's six is ​​approaching, and the market structure of engine products has undergone tremendous changes. In addition to the increase in the proportion of high-end products, product quality will be further focused.
The so-called "good horse with a good saddle with a good sail", the premise of the company to produce high-quality products is to control the quality of each accessory. On March 6 this year, the business department started from Guangzhou and used the census approach of the Central Commission for Discipline Inspection for the first time. A monitoring team was set up inside the supplier to carry out strict quality supervision and audit work. This time, we carried out all-round supervision and auditing from product design, process control, inspection and testing, and resolutely implemented the quality concept of “Quality is only one life and lifeâ€, identifying problems, keeping a close eye on rectification problems, and creating an engine with satisfactory users. To complete the product quality upgrade created by China Manufacturing to China.
In addition, the business unit proposed four measures based on the current situation of the country's six products. First, in conjunction with the upgrade of the national six products, establish national six product quality management, quality control, quality supervision, quality improvement, quality testing and other relevant standards, into the quality standard information database, effectively guide the quality control of the country's six products; On-site recognition of the national six parts: focus on the on-site PPAP audit for the special parts, discharge key parts, problem parts and A/B parts of the country; third, implement the quality warning and alarm mechanism: New product development, mass production and after-sales service links establish quality warning and problem alarm mechanisms, set trigger conditions, implement high-risk quality trends/or mandatory reporting systems to ensure quality pre-control and effective handling; To build J7 boutique: take Aowei 6DM3 as a model model, and integrate with the world advanced level in terms of index setting, supplier system construction, quality standards, etc., and make special plans in 2019. The annual indicators should reflect leap-forward progress and strive for In 2020, it will reach the international first-class level.
Xichai Aowei 6DM3 engine
Fine "core" service to maintain user value
Empowering product value to seize market leadership position, improve service experience can be a leading position, service is no longer a product vassal, and even service is no longer limited to the status of products. In fact, services have become independent from the product and directly form productivity. Apple founder Steve Jobs once pointed out: "The brand lies in trust, the service lies in cultivation, and among many factors, service is crucial." Service brand as the best way for enterprises to create word of mouth and show credibility, to improve service satisfaction and build service brand has become a common issue of enterprises.
The business department is well versed in this principle, and strongly advocates and establishes a user-centered service brand with the characteristics of the business division. In 2013, it released the “fine core service†brand and highlighted the brand from the aspects of “exquisite, lean and sincereâ€. Value, and promote this service concept to service stations all over the country. Up to now, there are 1,918 national core service stations. In addition, the business department also requires that the user dial the 24-hour online customer service call or click the Xichai APP call button, the official WeChat contact customer service center, the staff will assign the nearest service site personnel within 15 minutes, the service personnel will be in 30 minutes. Go to the scene or by phone to get in touch with the user and solve the problem for the user. In order to facilitate the user to quickly and conveniently seek after-sales service, the service staff of the business department intimately paste the “fine core service contact card†in the conspicuous place of the front windshield without affecting the safety of driving.
Business Unit Core Service Contact Card
In 2019, with the approach of the implementation of the National Sixth Emission Standard, the Ministry of Business will continue to accept the demand for service stations at various service stations in order to strengthen the after-sales service technical capabilities of the business unit, and plan to apply at all major stations. A new service site has been added to the city. At the end of March, it is planned to conduct nationwide six special study and training for technical personnel of the national service station in order to better serve the six users of the country, starting from the pain points of users, and subverting the traditional service mode with timely, accurate and transparent services.
As the business unit actively accepts user review during 3.15, it has set off a banner of quality consumption, and leads the Chinese engine industry to the highland of quality consumption with true quality and good service, and injects core kinetic energy into the high-end power of the nation. The engine industry will soon be able to shoulder the shoulders and even surpass the international!
Reading volume: Source: Chinese network of truck: cold autumnGmcc R22 Rotary Compressor,Rotary Blower Compressor,Rotary Reciprocating Compressor,Eccentric Rotary Compressor
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